Our website can be found at http://www.stattransfer.com.  You can reach the website from the About screen.  Our general email address, should you want reach us about anything other than support, is sales@circlesys.com.

Before you call for support, please check the online help or look in the Stat/Transfer online manual and see if the solution to your problem can be answered by these aids.  Be sure to check the "Frequently Asked Questions" sections. You can also check to see if your problem is addressed in the Support section of our website.

If you have a problem that you cannot resolve by these methods, the best way to seek help is by email (support@circlesys.com).  Please be sure to send us the exact version of your software (from the About tab), describe your problem thoroughly, and include any error messages you encountered.

You can also seek support by using the Log tab.  This method is particularly helpful if you think you have found a bug in Stat/Transfer, because it is possible to automatically send us a compressed and encrypted copy of the input file that was causing you problems, as well as a complete description of your environment and your own description of the problem.

It is always good to make sure you are running the latest version of Stat/Transfer.  You can go to the About tab and look up the exact version of Stat/Transfer that you are using.  You can also check for updates from here.